Placing an order on www.munchyhub.com is easy and straightforward. Here are the steps you need to follow: Browse through our website and select the products you wish to purchase. Add the selected products to your shopping cart by clicking on the "Add to Basket" button. Review the items in your basket by clicking on the "View Basket" button on the top right corner of the website. Once you are satisfied with your selection, click on the "Checkout" button. Fill in your shipping and billing information on the checkout page, and select your preferred payment method. Review your order details and click on the "Place Order" button to complete the process. You will receive an email confirmation of your order shortly after, along with details of your purchase. If you have any issues or questions while placing an order, please contact our customer service team for assistance. We are always happy to help!

We understand that sometimes you may need to make changes to your order after it has been placed. If you need to make changes to your order, please contact our customer service team as soon as possible. If you wish to add or remove items from your order, or change the shipping address or billing information, our customer service team will be happy to assist you. Please have your order number ready when you contact us, so that we can quickly locate your order. Please note that changes can only be made to an order before it has been dispatched, usually within 24 hours of placing the order. Once your order has been dispatched, we will not be able to make any changes.

We take the security of our customers' personal and financial information very seriously. We use industry-standard security protocols to ensure that all transactions on our website are safe and secure. When you make a purchase on our website, your credit card information is encrypted using Secure Socket Layer (SSL) technology, which is the industry standard for online transactions. This ensures that your credit card information is transmitted securely and cannot be intercepted by third parties. In addition, we use a secure payment gateway that is PCI-DSS compliant, which means that it meets the strict security standards set by the payment card industry. We also do not store any credit card information on our servers, so you can rest assured that your credit card information is safe. If you have any concerns about the security of your credit card information on our website, please contact our customer service team for assistance.

At this time, we do not accept cash or check payments on our website. We only offer secure online card payments. We accept all major credit cards, such as Visa, Mastercard, American Express, and Discover. All online payments on our website are processed through a secure and encrypted payment gateway, ensuring the safety and security of your personal and financial information. If you have any issues or concerns regarding online payments, please contact our customer service team for assistance. They will be happy to help you with any questions or concerns you may have.

At this time, we do not offer gift cards on our website. However, we do offer various discounts and promotions to our customers. Discounts are available on the website already, so you can check those out on our different product pages or categories. Additionally, we also offer promotions to our subscribed customers via our newsletters. To stay informed about our latest promotions and discounts, we recommend subscribing to our newsletter by providing your email address in the newsletter subscription section at the bottom/footer of our website. By subscribing to our newsletter, you will be the first to know about our special offers, promotions, and discounts. So, do not forget to sign up for our newsletter to stay up to date with our latest deals. If you have any questions about our discounts, promotions, or newsletter, please contact our customer service team for assistance.

We do not offer specific bulk discounts for orders on our website, as our pricing structure is based on the total order value. We have a discount system in place that is applied automatically at checkout, based on the value of your order. Our pricing structure is designed to provide our customers with the best value for their money. As you add more items to your cart, the discount will be applied.

Yes, we do have a loyalty program in place for our frequent customers. Our loyalty program works as follows: - Offer a loyalty program to returning clients and customers - Give points for signing up, making purchases, placing orders, and more - Reward customers with gifts, perks, and discounts - Track your program’s success from your dashboard Our loyalty program is designed to reward our valued customers for their continued support. By earning points for different actions, customers can redeem them for discounts, gifts, and other perks. To participate in our loyalty program, customers simply need to sign up, and they will be automatically enrolled. The program is easy to use and customers can track their progress and rewards from their account dashboard.

Yes, we do offer gift wrapping and gift card options on our website. To add gift wrapping or a gift card to your order, you will need to select the gift wrapping or gift card product from the relevant category in our shop, and add it to your shopping cart. Once added, you can add your gift message in the notes section at checkout. By including the gift wrapping or gift card product in your order, we will know to prepare your shipment as a gift. If you have any questions or need assistance, please do not hesitate to contact our customer service team via chat or email. They will be happy to confirm the gift wrapping and gift card details for you and ensure that your gift is delivered perfectly.

We process and dispatch orders as quickly as possible. Once your order is placed, it will typically take 24 hours for your order to be processed and dispatched. However, please note that during peak periods, such as holidays and sale events, processing and dispatch times may be slightly longer. After your order has been dispatched, you will receive a confirmation email with a tracking number, so you can track the progress of your order.

At this time, we do not offer rush processing for orders. We understand the importance of receiving your purchase as soon as possible, that's why we process and dispatch orders within 24 hours after they are placed. We work hard to ensure that your order is dispatched as soon as possible, so you can receive it in a timely manner.

At this time, we only ship within the UK. However, we are planning to expand our shipping options to include international destinations in the near future. We apologize for any inconvenience this may cause and appreciate your understanding.

Once your order has been processed and dispatched, which typically takes 24 hours, the delivery time will depend on the shipping option you have selected at checkout. We offer two shipping options: Next day delivery: If you select this option, your order will be delivered the next business day after dispatch. 2-3 business days: If you select this option, your order will be delivered within 2-3 business days after dispatch. Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as severe weather or natural disasters. If you have any questions or concerns about the delivery of your order, please contact our customer service team for assistance. They will be happy to provide you with an update on your order and help you with any issues or concerns you may have.

Yes, you can track your order on our website. Once your order has been dispatched, you will receive a confirmation email with a tracking number. To track your order, please head to www.munchyhub.com/help and click on the "Track Order" button. You will be prompted to enter your order number and email address associated with the order. Once you have entered this information, you will be able to view the current status of your order and track its progress. If you have any issues or concerns with tracking your order, please contact our customer service team for assistance. They will be happy to help you with any questions or concerns you may have.

At this time, we only offer local pickup from our Manchester shop, located at 100 Phoebe Street, Salford, M5 3PH. Customers can place their order online and pick it up at our shop during business hours (order number required). We plan to introduce same-day and next-day local delivery options in the near future. If you have any questions or concerns about local pickup or delivery options, please contact our customer service team for assistance.

We take great care in packaging our orders to ensure that they arrive fresh and in perfect condition. We use state-of-the-art hard-carton magnetic boxes that are elegant and fully hygienic. These boxes are perfect for any special occasion and will guarantee that your treats arrive in great condition. We understand the importance of packaging and we take great care to ensure that your order arrives in the best possible condition. Our premium packaging materials provide a high level of protection to your order during transportation and handling.

Currently, we offer a wide range of delicious baked goods, including brownies, blondies, cookies, and cakes. Each of these products comes in a variety of flavours, as seen in our shop. Our selection is constantly evolving and updating, based on customer demand and seasonal trends. Please note that some products may not be available at all times, depending on the customer demand and seasonality. If you have any questions or concerns about the availability of specific products, please contact our customer service team for assistance.

We use only the finest, locally sourced ingredients in our treats. We source our ingredients from partner farms in Lancashire and the surrounding areas, supporting sustainable and ethical farming practices. Our desserts are freshly crafted and baked from scratch in our own bakeries, without any industrial additives or factory processed ingredients. All of our ingredients are of the highest quality and are carefully selected to ensure that your desserts are not only delicious but also healthy. We use natural sweeteners, organic products and fresh fruits and nuts, whenever possible. We also maintain strict 5-star food hygiene standards to guarantee the highest quality and safety for our customers. We are committed to providing our customers with the best possible products and we believe in using only the best ingredients. If you have any questions or concerns about our ingredients or food safety, please contact our customer service team for assistance.

At this time, we do not offer sugar-free or low-carb options on our website. However, we are aware of the increasing demand for such options and are currently working on developing new recipes to cater to this demand. We apologize for any inconvenience this may cause and appreciate your understanding.

At this time, we do not offer vegan or gluten-free options on our website. However, we are aware of the increasing demand for such options and are currently working on developing new recipes to cater to this demand. We apologize for any inconvenience this may cause and appreciate your understanding.

We apologize, but unfortunately, we are unable to accommodate for food allergies or dietary restrictions at this time. We prepare all of our products in a single kitchen, so it is difficult for us to ensure there is no cross-contamination of ingredients. We understand the importance of accommodating people with food allergies or dietary restrictions and we regret that we are not able to serve those customers at this time. We recommend that customers with food allergies or dietary restrictions consult with a physician or a registered dietitian before consuming any of our products. We are continuously working on improving our processes and capabilities to better serve our customers with specific dietary needs. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns about our products and ingredients, please contact our customer service team for assistance.

Our products stay fresh for 7 days from the day of dispatch, when stored at room temperature. If they are placed in the freezer they can last up to 4 weeks. We recommend that our customers consume the products within the recommended time frame to ensure the best taste and quality. Our treats are freshly made and not factory processed or chemically enhanced, we do not use industrial preservatives. If you have any questions or concerns about the freshness of our products, please contact our customer service team for assistance.

Unfortunately, at this time, we do not offer custom designs or specific flavors that are not listed on our website. Our products are market tested and we produce a wide range of treats that our customers desire. We try to offer a variety of options that we believe is enough to satisfy a wide range of customers. We understand that some customers may have specific requests or dietary needs, but we are unable to accommodate all requests at this time. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns about our products and ingredients, please contact our customer service team for assistance.

Yes, we do have a physical storefront and coffee-shop located in Manchester at 100, Phoebe Street, Salford, M5 3PH. Customers are welcome to visit us during business hours and browse our selection of delicious baked goods, variety of coffees, pastries and main foods. Our storefront and coffee-shop offers the same products as our website, and you can even place an order online and pick it up at the store. Our physical storefront is a great way for customers to experience our products first-hand, and our friendly staff is always available to answer any questions and provide assistance.

Unfortunately, at this time, we do not offer catering services or custom orders for events on our website. We apologize for any inconvenience this may cause and appreciate your understanding. We focus on providing our customers with the best possible online shopping experience, and we currently do not have the resources to accommodate catering or custom orders.